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Technical prerequisites

Compatibility​

Arx One Backup has been designed to work on the operating systems below :

  • Windows 7 SP1 / Windows 2012 Server
  • Windows 8.1 / Windows 2012R2 Server
  • Windows 10 / Windows 2016 Server
  • Windows 11 / Windows 2019 Server
  • Windows 2022 Server
  • Linux Debian 10 or above
  • Synology DSM 6.2 or above
  • QNAP QTS 5 or above
  • macOS 10.15 (Catalina) or above

It works seamlessly on both 32 or 64 bits versions.

Setup and use​

In order to work and to be installed on a Windows system, our backup software requires Microsoft .NET 6.0.

  • On Synology DSM, the package NET 8.0 runtime must be installed. It is available on package source https://packages.synocommunity.com/.
  • On QNAP QTS, the package DotNET SDK 8.0 must be installed. It is available on package source https://qnapclub.eu/en/repo.xml.
  • On other platforms it is installed automatically

Once this component is installed, you can download and install our backup agent

Communication​

In a nutshell​

Arx One Backup agent uses port 443 to communicate with its servers. Make sure port 443 is not filtered towards *.arx.one domains.

Details​

Machines using our backup service must be able to communicate freely with their associated servers using the HTTPS protocol (port 443 TCP).

In the case of use of a proxy, it must allow direct access (socks or http tunneling) to these ports.

Proxies using du http tunneling can be sensitive on certain ports (they usually restrict access to 443). It is therefore essential to check the used proxy configuration, although it allows the tunneling of all ports.

If not, an exception must be established that allows unfiltered communication to the destination server.

The proxy must support the WPAD protocol for the backup client automatic configuration.