FAQ: Frequently Asked Questions

This section aims to answer the most frequently asked questions from users of our Arx One Backup software.

If you cannot find answers to your questions, feel free to contact technical support. We will continue to expand this page over time.

Here is the list of frequently asked questions, with detailed procedures as answers:

• Antivirus
• Change the installed backup account
• Find the backup service configuration
• About permission issues on DSM 7
  • Add permissions to shared folders to be backed up
  • Direct installation of the backup agent on DSM 7
• Event Viewer
• Perform a first disk backup and integrate data
• Data hosting
• About hot backup
• Find report emails containing errors
• About passwords
• Delete unnecessary data from backup storage
• Restore data from an inaccessible machine
• Create a strategy enforcing one week of data retention
• Sharing violations (error)