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Error during component execution

Context​

The error: Error during component execution -> Timeout on GatherMetaData() occurs when VSS Writers do not respond within the allotted time during a snapshot operation (backup, VSS request).

1. Check VSS Writers state

Command:

vssadmin list writers

Expected result:

State: Stable
Last error: No error

1.1 Restart services related to failed Writers

Examples:

  • SQL Server VSS Writer -> SQLWriter
  • Hyper-V VSS Writer -> vmms
  • System Writer -> CryptSvc

Commands:

net stop <service>
net start <service>

Re-check VSS Writers state

1.2 Restart core VSS services

net stop vss
net stop swprv
net start swprv
net start vss

Re-check VSS Writers state

2. Check system logs

eventvwr.msc

Windows Logs:

  • Application
  • System

Look for errors related to:

  • VSS
  • VolSnap
  • COM+
  • Affected Writer
  • Timeout errors
  • Event ID 8193, 12289, 13, 22

2.1 Restart related application services

Examples:

  • SQL -> restart SQL Server
  • IIS -> iisreset

2.2 Reboot the server

If necessary.