Backup Accounts

Principle

A backup account is a secure silo designed to receive backup data generated by an agent.

Accounts are independent from each other. They are not impacted by actions performed on other accounts (creation, deletion, etc.).

Accounts can be organized hierarchically.

ℹ️ The operating mode is very similar to a bank account:

• To deposit or withdraw money, you need at least banking credentials.
• If one account is closed, your other accounts are not affected.

Credentials

Name

Accounts are identified by a name.

The account name may contain several parts separated by the > symbol. This symbol represents hierarchy.

Examples:

• company: a single account with no parent. It is called a root account and is generally used by resellers.
• company>client: client descends from company.
• company>client>machine: machine descends from client, which descends from company.

Account name depth is unlimited. You can use advanced naming models such as company>client>site>service>user>machine...

ℹ️ Account names must be used in full, exactly like a URL.

If you try to install the account company>client>machine using only part of the name (client>machine or machine, for example), the account will not be recognized.

Password

Accounts can only be used with a name and password combination.

For security and confidentiality reasons, a lost password cannot be reset.

⚠️ We strongly recommend storing your passwords in a secure location.

For security reasons, lost passwords cannot be reset. It is essential not to lose them.

Best Practices

One Account = One Agent = One Machine

The golden rule for account usage is:

💡 one account = one agent = one machine

Do not use the same account on multiple machines at the same time.

If you change machines, simply reinstall the agent using the same account to recover your data history.

Keep Your Passwords Safe

The security model, designed to guarantee data confidentiality and protection, does not allow password overwriting.

⚠️ Store your passwords securely.

It is essential not to lose them.

Account Naming

We recommend integrators create accounts using the model integrator>client>machine:

• If the client has only one machine, you do not need to create integrator>client; integrator>client>machine remains independent.
• If the client wants to back up new machines, you can create accounts such as integrator>client>nas, integrator>client>server, etc.
• If you want to group these accounts (for presentation, policy application, or global quota purposes), you can create integrator>client.

This organization allows:

• Flat accounts for single-machine clients
• A tree view for larger environments
• Assignment of a global quota or group policy at client level

ℹ️ Each account remains independent; names create the hierarchy.

If you create integrator>client>machine:

• integrator>client is optional and can be created later.
• Deleting integrator>client will not delete its child accounts.

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Backup Account Management

To manage your backup accounts, log in to the management console.

Then go to the Accounts activity in the Administration section.

Account Creation

To create a new account, click the "Create a backup account..." button at the bottom of the interface.

The account will automatically descend from the account you are connected to.

To create a child account of an existing account, you have two options:

1. Click "Create a backup account..." and enter the remaining name elements after your current account (example: connected to company, create company>client by entering client>new-account)
2. Use the parent account action menu and select "Create account from this one"

The password strength indicator is informational only and does not block account creation.

The PGSSI-S compatibility validates compliance with healthcare data backup standards.

⚠️ An account must only be used on one machine at a time.

Rule: one account = one agent = one machine!

Storage Allocation (Quota)

To assign a storage quota, enter the allocated volume in gigabytes in the "Allocated Space" field.

To assign a global quota to a client with multiple machines, set it on the client root account, for example company>client.

Once finished, click "Save Changes".

Comments

The comment field lets you associate custom text with your backup accounts.

This text also appears on the supervision dashboard.

Enter your comment in the dedicated field:

Click "Save Changes" to keep your comments.

Account Login

You can connect to your backup accounts from account management.

Click "Open Console" in the account action menu.

A new browser tab will open with the login prompt.

You can then manage settings, restore data, and perform other operations.

Cloud-to-Cloud Assignment

To back up Microsoft 365 data, you can associate an account with a cloud-to-cloud agent.

Click "Assign to Cloud-to-Cloud Agent" in the account action menu.

ℹ️ Using a cloud-to-cloud agent:

• Avoids generating traffic on the client site
• Does not require a dedicated backup machine

Set as Supervisor

Each backup account reports information to supervision.

Accounts used only for grouping can be set as supervisor accounts.

This will:

• Prevent them from performing backups
• Disable alerts for them

Click "Set as Supervisor" in the account action menu.

The supervisor role can be revoked at any time.

Disable or Delete Accounts

Disabling an account blocks backups (not restores) without deleting data.

Deleting an account permanently removes all backup data.

Do not delete accounts lightly — "with great power comes great responsibility" 😉

ℹ️ Account deletion is not immediate.

It is scheduled for the next morning.

⚠️ In case of accidental deletion, contact technical support before execution.

Apply a Policy

You can assign a policy to an account or group.

Select the policy in the "Applied Policy" dropdown.

Click "Save Changes".

➡️ Learn more about policies

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Backup Account Security

Console access requires account credentials.

The account menu at the top right shows the active account.

Change Password

Enter your current password and the new one twice.

ℹ️ You must know the current password to change it.

Two-Factor Authentication

You can enhance security with two-factor authentication.

Three methods are available:

• SMS code
• Email code
• Authentication app (TOTP)

For mobile apps, QR code scanning is required.