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Alerts, Errors, and Priority Levels

Backup agents and storage servers send information to the service monitoring system. This information appears in the backup management console and can be classified with different priority levels.

Priority Level​

Each event or piece of information has a default priority.

PriorityMeaning
NoneIgnored
WarningPoint requiring your attention
ImportantError impacting one or more files
UrgentEvent blocking the execution of the backup

The priority of each alert can be modified individually or globally from the console home screen. The goal is to customize monitoring so that alerts and errors are relevant to the users’ environment.

Event Management​

Each event can be ignored or assigned a different priority level than the default.

Ignoring Events​

Events can be ignored individually or globally. The individual scope applies only to the backup account reporting the event, while the global scope applies to all accounts.

  • To ignore an event on a specific account, from the console home screen and on the event line, click Ignore here
  • To ignore an event on all your accounts, from the console home screen and on the event line, click Ignore all

Warning: ignoring an event is not without consequences. Some events that may seem harmless can impact data integrity or the proper execution of backups. {.is-warning}

If you want to stop ignoring an event, simply click Stop ignoring on the event line from the welcome page.

Modifying the Priority Level​

Changing the priority of an event allows the account to be displayed with a different criticality level in monitoring. If you choose to display only problematic accounts, the defined priority will impact its ranking in the list of accounts to be handled first. To change an event’s priority, click Configure on the event line.

Temporarily Ignoring or Modifying an Event​

As with changing the priority level of an event, click Configure on the event line.

Events​

Here is the list of existing events: